How to pay: using the online payment portal, which is active for all Shatab member cards, and it is also possible to make a deposit to the Sahandsanat account.

Refund process: If there is any discrepancy in the product, the payment will be returned to the customer’s bank account in coordination with the buyer.

Delivery time: After placing the order, according to the details of the work and with the coordination of the buyer, it will be sent on the date desired by the customer.

Answering hours: from 8 am to 7 pm

Transportation method: After coordinating with the buyer, according to the weight of the purchased goods, the appropriate vehicle is selected and the goods are sent.

How to register consumer complaints: If there is any complaint, our colleagues will respond to the esteemed buyers by phone according to the area of ​​responsibility.